Frequently Asked Questions

Am I able to order test kits where I live?
Our convenient at-home test kits are currently available to ship to all 50 states. At this time, we do not ship internationally, including Canada or Mexico.

When will I receive my home test kit?
Your kit can take up to 3 business days to ship. Once your testing kit has shipped, it will arrive within 3-5 shipping days.

When will I receive my results?
You will receive immediate notification via e-mail as soon as your physician reviewed results are available..

What payment types do you accept?
We accept all major credit, debit, and HSA cards, including Visa®, MasterCard®, Discover® and American Express®.

Can I order a test for someone else?
In order to provide you the highest quality experience, you can only order tests for yourself. Unfortunately, we cannot accept orders placed for another person.


Still have questions? Give us a call at (816) 425-1690